Frequently Asked Questions
Everything you need to know about finding your dream gown.
How do I determine my correct size?
We recommend referring to our comprehensive Size Guide available on each product page. Since our gowns are crafted with high-quality stretch laces and elasticated waistbands, they offer a flexible fit that accommodates various body shapes.
How far in advance should I order my wedding dress?
To ensure perfection, we recommend ordering your gown at least 6 to 9 months before your wedding date. This allows ample time for hand-crafting your garment and any minor local alterations you may desire.
Do you offer international shipping?
Yes, we ship our luxury gowns and accessories worldwide via DHL Express. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
Can I return my order if I change my mind?
As our bridal gowns are made-to-order, we do not offer refunds for change of mind. However, for our 'Ready-to-Wear' collection and accessories, we offer returns within 7 days of delivery, provided the items are in original, unworn condition.
What fabrics do you use in your collections?
We specialize in unique, high-quality stretch laces, premium silks, and eco-friendly materials. Our fabrics are chosen for their comfort, movement, and luxurious feel, ensuring you feel as good as you look.
Are your gowns available for fittings in person?
Yes, you can book a personalized styling appointment at any of our global showroom locations. Our expert stylists will guide you through our collections to help you find 'The One'.